How does RideCommand work?

Passengers use our website or our phone app to advertise their upcoming ride to companies registered with us. Those companies then “bid” on the ride in a “reverse auction” format where prices go down, not up. A company that is returning to base empty will bid very low because any revenue is better than returning empty. The passenger views all of the bids and selects the “winner”. Then that company receives notification that they are obligated to provide your ride. The passenger also gets confirmation.

Why should I use RideCommand?

By Using RideCommand you will benefit every time you ride thanks to our unique approach when it comes to securing you a ride. Our reverse bidding process provides you with the most competitive prices, every time.

Will I be able to evaluate my driver, car, and overall experience?

Yes and we look forward to your feedback. One of our key objectives is to put you as the customer in command. We want your feedback and look forward to your evaluation as it can only enhance the service. You rate the driver yourself and limo companies know this, therefore they work hard to uphold the high standard of service that you expect and deserve.

If I select the lowest bidder as the winner, doesn't that mean the company will somehow cut corners like using old dirty cars or unqualified drivers?

Absolutely not. All companies participating must have the required insurance, permits and drivers’ licenses. Also, all drivers know that they are going to be rated by every rider. If the company or drivers regularly receive below average ratings, we will not allow them to continue in RideCommand. Finally, many excellent companies will bid lower than their normal prices simply because they are returning empty and want to generate a little additional revenue that they would otherwise not receive.

Do other companies offer the same 'reverse auction' bidding?

No. Our “reverse auction” format is patent-pending and no other company offers it. Rather, they send you their pre-determined or “standard” price for your destination. Another company has standard charges per mile and they simply tell the car nearest you to pick you up. In this case, there is no price competition for your business because every company receives the same fare for taking you to your destination. A live auction is much better because it reacts faster and more efficiently to changes in supply and demand. You will ride for less because RC puts you in charge! You select the winning bidder. Direct price competition – it’s the American way!

Can I only request to be picked up right now or can I also request to be picked up another day?

Either one. You will be given a choice – pick me up now or pick me up later – when you begin the ride request process.

How long will my reverse auction last?

For “ride later”, the auction will last an extended period of time based on the number of days or weeks into the future that you chose. Of course, you can end the auction any time by accepting a bid.

What does it mean if I don't receive any bids?

There are several possible reasons why this occurred. One is that our company is very new and not enough companies have signed up yet. In this case, please try us again later. Or perhaps all of the companies’ cars are busy picking up other passengers. We are making every effort to recruit more companies – so please be patient. It will be worth your wait!

What information will I see about companies that will help me select the winner?

You will see the rating that the company has obtained so far by our clients who have used their service – the same way we encourage you to rate every ride to assist others when choosing the limo service. You can read company and driver reviews in one central location. This information will help you choose the winner basing your selection on the lowest offered rate or best value for money.

How do I report a service issue?

A service issue can be reported via the Contact Page or by calling RideCommand directly on (800) 495-1187. Our call center is in operation Monday to Friday.

Where can I send feedback or ideas?

We would love to hear from you. Please contact us via the Contact Page. All feedback from you is highly appreciated as we strive to continuously improve your experience.

Can I talk to a live person?

Yes of course! Please contact our call center, working Monday through to Friday, with all your concerns and remarks.

What are the hours of operation?

You can use RideCommand app to book a ride 24/7. “Ride now” availability is dependent on demand as well as operator availability. We do not guarantee availability of vehicles at all times, however.

Is RideCommand available where I live?

RideCommand is planning to expand its operations nationwide for advanced reservations. Ride now” feature is currently offered in Tampa, Florida. To suggest a city for expansion, please contact us. To be notified of expansions into other cities, as well as other updates to our service, sign up for emails in the footer menu below.

Can I request a specific driver?

Unfortunately you can’t, as the booking is based on the availability of vehicles in your vicinity. You can read reviews on the driver/company that has placed the best bid and make your selection accordingly.

How do I give driver feedback?

At the end of every ride, you will be asked to evaluate the driver and overall experience using a 5-star rating system. You will also have a text box to add any comments you may have. We particularly want to hear why you rated any driver below 5 stars. If they consistently receive below 5 stars, we will no longer allow them to bid.

How do I request a vehicle to pick me up now?

Simply download the free RideCommand App for your smart phone or use the booking platform on RideCommand.com. Select “Ride now”. Your current location will be automatically filled in using the phone’s built in GPS.

How many passengers can fit in a vehicle?

Four (4) passengers will fit in a private sedan, and six (6) passengers will fit in an SUV.

I forgot something in the car. How can I get it back?

You need to immediately notify your operator by calling his phone number provided in your trip confirmation. If you are unable to reach the operator, quickly contact our Customer Care team to increase the odds the item is returned to you. Customer Care can be reached most immediately by phone at (800) 495-1187. If the lost item is found, we will do whatever we can to ensure its return to you.

We are not responsible for items left behind during use of our service.

Can I request a specific type of vehicles?

Yes, you can request a specific vehicle type, but we do not guarantee the availability every time for an instant pickup service as it depends on the number of available vehicles in your area at that point in time. For reservations you make in advance, you are able to select the type of vehicle you require.

Can I request multiple vehicles?

No. Not through the app. However, our Customer Care team will gladly assist you for any group transportation queries or bookings.

Can I request a vehicle for another person?

You can use your account to request a vehicle for another person, but you need to keep in mind that the charges for the ride will be charged to your credit card. We do encourage the other person to set up their own account for their convenience.

Is there a cost to create an account?

No. There is no cost associated with creating an account. Download the free RideCommand App for your smart phone and easily create an account. Please note that in order to create an account you will be asked for your preferred payment option and credit card details. This information is stored in the App and your credit card will only be charged when you use the service.

How do I create an account?

Creating an account is simple. Download the free RideCommand App. First time you launch the App on your smart phone you will be prompted to fill in a secure registration form by entering a few basic details, such as your contact details and preferred payment method. Create a password for your next login and you have an account that you can use next time you want to schedule a ride.

Can I save frequent pickup and destination points?

Absolutely! Once you enter an address, through GPS pinpointing or manual entry, the App automatically saves the destinations for your quick use in the future.  To access it later, tap “Previous Locations” when prompted to Select Pickup Location.

How do I retrieve or reset my password?

Open up the RideCommand App and click on “Forgot your Password”. The link will take you through the necessary steps to reset your password.

Are rates the same for all vehicles?

No. Rates are not the same for all vehicles. You will receive a bid price that depends on many factors. The bid price you accept includes all fees and will be the only amount that you pay.

Is the price per person or per vehicle?

The bid price that you receive refers to the vehicle. For sedans, this means you can bring along up to three people and pay the same price. For SUVs, you can ride with up to five! Please be mindful when bringing large items or luggage that vehicle space is limited.

How is pricing calculated?

With the reverse bidding process you can be assured that the price that the limo operators bid include all fees and that you will not be expected to pay anything else on top of that. It is an all inclusive price. As mentioned earlier, pricing will vary from ride to ride, depending on many factors. You may receive bid offers that appear too good to be true. (RideCommand verifies all operators and all offers made to you are legitimate). It just may be that the driver is located close to your pick up location and is returning to the base which happens to be your final destination. The driver is happy to give you a ride for a very attractive price as they ought to make this trip anyway. So instead of driving an empty car, they are happy to bid the best price and drive you at this very low price.

Can I use more than one credit card?

RideCommand allows users to store more than one credit card. The application is not currently able to split fares between multiple accounts, credit cards, or methods of payment.

Should I tip the driver?

Tips are voluntary and are added by the passenger on a screen in the app.

Will I get charged a fee if I cancel my ride?

For “Ride Now” reservations, you can cancel at any time; however, you will incur a $10 cancellation fee. This is necessary because booking a “Ride Now” immediately dispatches a vehicle to your pickup location. This fee is a concession to our operators for their time and fuel expense. To cancel a “Ride now” reservation, you must select the “Cancel” button inside the app.

If for any reason the operator cannot find you at the designated pick-up location and cannot reach you for further instruction, your ride is treated as a cancellation, and you will incur the $10 cancellation fee.

If for any reason the operator cancels a ride or does not show up within the expected pick-up time, the customer may cancel the ride without incurring the $10 cancellation fee. If you mistakenly incur a $10 cancellation fee in a case such as this, please contact Customer Care via email at info@ridecommand.com or via phone at (800) 495-1187 for a refund.

For “Ride later” reservations costing $100 or less, you can cancel up to 2 hours before the scheduled pickup time and NOT incur a cancellation fee. If you cancel such a reservation less than 2 hours before pickup, you will incur a cancellation fee totaling the full amount of the ride.

For “Ride later” reservations costing more than $100, you can cancel up to 8 hours before the scheduled pickup time and NOT incur a cancellation fee. If you cancel such a reservation less than 8 hours before the scheduled pickup time, you will incur a cancellation fee totaling the full amount of the ride.

Note: Dispatch will occasionally accommodate changes to this policy.

What should I do if I have a billing issue?

Please report any billing issues as soon as you are aware of them to our Customer Care Team via phone at (800) 495-1187.

Do I pay for tolls?

No. The bid price you have accepted includes all fees. It is the only amount you pay.

How do I redeem promo code?

Promo codes are only available on advanced booked transfers. Enter your code in the promo code field during the booking process.

How do I cancel a reservation?

To cancel a reservation: Open the RideCommand App, click the Settings, and select “My Reservations.” From there, you can cancel any pending reservations or review completed bookings.

Why is my login not working?

If for any reason you are unable to log in and have double-checked that the login is accurate, please close and restart the application. If it continues to be a problem, reset your password using the “Forgot Password” function on the login screen. If that does not work, we recommend a complete uninstall and reinstall. If you are still having issues logging in, please contact our support team at info@ridecommand.com.

Why doesn’t the app recognize my exact location?

One of the most common reasons that a user’s exact location cannot be determined is the GPS settings on his/her phone. They may not be turned on or may have timed out due to low battery.

If you have ongoing problems with the application, please uninstall and reinstall. If that does not work, please contact our support team at info@ridecommand.com.

What do I do if the App freezes?

If the RideCommand App freezes while in use, close the program and restart. If it freezes in the middle of a transaction, but you do not make it to the confirmation page, please begin the process again as it has not been captured by our system, and your trip has not been booked.

What if I don’t have an iPhone or Android? Can I still use RideCommand?

Absolutely! Book online or call our Customer Care center to place a booking. For booking assistance please call (800) 495-1187.

What’s your cancellation policy?

For “Ride Now” reservations, you can cancel at any time; however, you will incur a $10 cancellation fee. This is necessary because booking a “Ride Now” immediately dispatches a vehicle to your pickup location. This fee is a concession to our operators for their time and fuel expense. To cancel a “Ride now” reservation, you must select the “Cancel” button inside the app.

If for any reason the operator cannot find you at the designated pick-up location and cannot reach you for further instruction, your ride is treated as a cancellation, and you will incur the $10 cancellation fee.

If for any reason the operator cancels a ride or does not show up within the expected pick-up time, the customer may cancel the ride without incurring the $10 cancellation fee. If you mistakenly incur a $10 cancellation fee in a case such as this, please contact Customer Care via email at info@ridecommand.com or via phone at (800) 495-1187 for a refund.

For “Ride later” reservations costing $100 or less, you can cancel up to 2 hours before the scheduled pickup time and NOT incur a cancellation fee. If you cancel such a reservation less than 2 hours before pickup, you will incur a cancellation fee totaling the full amount of the ride.

For “Ride later” reservations costing more than $100, you can cancel up to 8 hours before the scheduled pickup time and NOT incur a cancellation fee. If you cancel such a reservation less than 8 hours before the scheduled pickup time, you will incur a cancellation fee totaling the full amount of the ride.

Note: Dispatch will occasionally accommodate changes to this policy.

What’s your pet policy?

We do allow pets onto our vehicles, with some restrictions. All pets, excluding service animals, must be kenneled. Pets less than 25 lbs may be held in a lap carrier; pets larger than 25 lbs may require special arrangements.

Per ADA requirements, service animals are permitted on our vehicles. Please be mindful of vehicle size while booking rides with a service animal.

What’s your policy for babies and minors?

Infants and children are always welcome. Please be mindful of passenger count when booking a ride as children are not permitted to ride in laps and, dependent on local laws, will likely require a child safety seat. We do not provide car seats at this time.

Our operators follow the state laws for child safety restraints to provide service.  A passenger must be 18 or older to ride alone in a vehicle without an adult guardian.

I accidently damaged a vehicle. What’s your cleaning policy?

We understand accidents happen, yet our operators are required to maintain clean, sleek, comfortable vehicles for your riding pleasure. Please be aware a cleaning fee may be charged to a passenger in the event of vomiting, a child or pet mishap, or any accident involving the passenger that damages the interior or exterior of a vehicle. The exact cleaning fee will be determined based on the extent of damages. The passenger will be notified if any such fee is to be incurred.

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